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The Hidden Value in a Syncrony Magento Support and Service Agreement

Magento Service for M1 and M2 Online Stores

Syncrony Digital provides service agreements for existing Magento 1 and Magento 2 online stores. Our Service Agreements are pretty simple, they are based on agreed monthly support hours. A Service Agreement can optionally include a hosting portion (see below for more details).

A Service Agreement is the gateway to priority support for you Magento store. Over the past 6-years, many organizations and private companies have leveraged our Magento skills to enhance the stability and profitability of their online ventures.

Our dedicated Magento team includes, Magento Front-End specialists, Magento Stock and Product loading specialists, Magento back-end developers as well as hosting and performance gurus.

Adjustable Monthly Support Hours

Monthly support hours start at a 3-hour per month minimum and can expand to any required number of hours. There are two foundation principles that relate to these hours:

  • Agreed hours can be varied from month to month on request
  • Unused hours cannot be banked

We will do our utmost to work around these rules for our customers and hours can be negotiated and adjusted as required.

Optional Magento Hosting

We provide hosting for Magento 1 and Magento 2 online shops. Our Magento 1 hosting can be configured to support any combination of PHP or MySQL versioning.

Our hosting service includes regular backups as well as a clone/sandbox version. Our backups run on a once daily rotation, with a variable series of archival weekly or monthly copies. Restores are not charged for. A single monthly restore is included in the hosting price. (See here for more details.)

Monthly eCommerce Report

As part of our hosing service, we create a summary sales report for your online store.

Our eCommerce Report includes:

Sales stats summary – such as Total Orders, Invoice value, Shipping breakdown, top selling products and best customers.

7 by 24 Support for Emergencies

Syncrony is a small, hands on business. We are focused on Magento and have come to full appreciate the breadth of dedication required by shop owners to make a success of their online businesses. Despite the commonly wisdom that says its easier to make money online, our experience says the exact opposite. And sometimes all this hard work needs to be some after-hours.

Which brings us to our 24-hour emergency support.

When the untimely happens, the Syncrony Team will be there to help.  All you need is a Service Agreement.

Please contact us to discuss if you have any Magento support or hosting questions.

About the author

Howard Rybko

Involved in software development and web since 1996 (Hypermedia company established for web design and hosting). Specialist in software design, integration and implementation management. Experienced in c#, SQL, and project management. Working on Magento stores and integration since 2013.