Our flexible service agreements for existing Magento 1 and Magento 2 online stores are based on monthly support hours that can be varied from month-to-month. Service can include hosting required. (More details below).
Adjustable Monthly Support Hours
Monthly support hours start at a 3-hour per month minimum and can expand to any required number of hours. There are two foundation principles that relate to these hours:
We will do our utmost to work around these rules for our customers and hours can be negotiated and adjusted as required.
Optional Magento Hosting
We provide hosting for Magento 1 and Magento 2 online shops. Our Magento 1 hosting can be configured to support any combination of PHP or MySQL versioning. (Click here for details)
Our hosting service includes regular backups as well as a clone/sandbox version. Our backups run on a once daily rotation, with a variable series of archival weekly or monthly copies. Restores are not charged for. A single monthly restore is included in the hosting price.
Monthly eCommerce Report
As part of our hosing service, we will create a personalised summary sales report for your website.
Our eCommerce Report includes:
Sales stats summary – such as Total Orders, Invoice value, Shipping breakdown, top selling products and best customers.
7 by 24 Support for Emergencies
Syncrony is a small, hands on business, that is built around excellence in the Magento domain. We fully appreciate how hard your work and the difficulties that you face keeping your store running and growing. And despite all best efforts, emergencies happen. And they unfortunately don't always take place during office hours.
Which brings us to our 24-hour emergency support.
When the untimely happens, the Syncrony Team will be there to help. After-hours, weekends or public holidays.
All you need is a Service Agreement.
Please contact us if you have any questions.