Skip to the content

The Added Value in Our Magento 1 & 2 Support and Service Agreement

Magento 1 and 2 Service

Our flexible service agreements for existing Magento 1 and Magento 2 online stores are based on monthly support hours that can be varied from month-to-month. Service can include hosting required. (More details below).

Adjustable Monthly Support Hours

Monthly support hours start at a 3-hour per month minimum and can expand to any required number of hours. There are two foundation principles that relate to these hours:

  • Agreed hours can be varied from month to month on request
  • Unused hours cannot be banked

We will do our utmost to work around these rules for our customers and hours can be negotiated and adjusted as required.

Optional Magento Hosting

We provide hosting for Magento 1 and Magento 2 online shops. Our Magento 1 hosting can be configured to support any combination of PHP or MySQL versioning. (Click here for details)

Our hosting service includes regular backups as well as a clone/sandbox version. Our backups run on a once daily rotation, with a variable series of archival weekly or monthly copies. Restores are not charged for. A single monthly restore is included in the hosting price.  

Monthly eCommerce Report

As part of our hosing service, we will create a personalised summary sales report for your website.

Our eCommerce Report includes:

Sales stats summary – such as Total Orders, Invoice value, Shipping breakdown, top selling products and best customers.

7 by 24 Support for Emergencies

Syncrony is a small, hands on business, that is built around excellence in the Magento domain. We fully appreciate how hard your work and the difficulties that you face keeping your store running and growing. And despite all best efforts, emergencies happen. And they unfortunately don't always take place during office hours.

Which brings us to our 24-hour emergency support.

When the untimely happens, the Syncrony Team will be there to help.  After-hours, weekends or public holidays.

All you need is a Service Agreement.

Please contact us if you have any questions.

 

 

 

About the author

Howard Rybko

Howard Rybko

Involved in software development and web since 1996 (Hypermedia company established for web design and hosting). Specialist in software design, integration and implementation management. Experienced in c#, SQL, and project management. Working on Magento stores and integration since 2013.

Light window Image
Image caption

Syncrony Digital UK Ltd

International House
Constance Street
London E16
United Kingdom

Tel: 0808 196 5794

Email magentoUK@syncrony.com

Talk to a Magento Expert

Questions? We have the answers.