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Seller-Assisted Shopping in Magento 2

Take-over As Customer - in Magento 2

At last, Magento’s new ‘Seller-Assisted Shopping’ feature allows store owners to log in as a customer to assist shoppers. Merchants now can offer immediate service and assistance to both guest users and customers who have registered for an account on a store. A sales rep can assist in various ways using the customer experience capability.

‘Seller-Assisted Shopping’ feature allows sellers to provide more customer engagement by letting sales or customer service reps to log into their site as the customer from their account. 

  • Users can now help the customer find the item they want, also guide them to create a wishlist.
  • Magento’s ‘Product configurator’ will allow the customer to choose to use a custom function that may only be accessible on the storefront experience.
  • You are also able to place orders on the customer’s behalf and maybe save them time by helping them assist.
  • You may want to solve administrative problems with purchasing and setup approval rules.
  • Sessions will be deleted and shopper passwords cannot be accessedafter the admin, store signs out.

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About the author

Caylen Ho Chung

Caylen Ho Chung

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Syncrony Digital UK Ltd

International House
Constance Street
London E16
United Kingdom

Tel: 0808 196 5794

Email magentoUK@syncrony.com

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